Return & Refunds Policy

NovaMart is committed to ensuring customer satisfaction with our Outdoor and Travel products. Our Return and Refund Policy outlines how you can return products and receive a refund if necessary. We ship worldwide and all communication is conducted via email.Return EligibilityTo be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. You have 30 days from the date of receipt to request a return.Requesting a ReturnTo initiate a return, please email us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. Our team will respond with instructions on how to proceed.Return ShippingUnless otherwise agreed, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.Non-Returnable ItemsWe do not accept returns for:Customized productsGift cardsPerishable goods (such as food or flowers)Health and personal care itemsRefund ProcessOnce your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days.ExchangesIf you wish to exchange an item, please indicate this in your return request email. We will guide you through the process and provide information on how to return the original item.Damaged or Defective ItemsIf you receive a damaged or defective item, please email us immediately at [email protected] with details and photographs of the issue. We will work with you to resolve the problem promptly.Contact UsIf you have any questions about our Return and Refund Policy, please contact us via email at [email protected]. Our team is here to help ensure a smooth shopping experience.